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Terms & Conditions

Quality Guaranteed

All of our flowers are shipped directly from our Ecuadorian farms - 100% Fresh Flowers
The High Quality of our flowers will always offer:
  • 100% Fresh Cut Flowers
  • Long vase life: 7 - 12 days
  • Intense and defined colors.
  • The Biggest Blooms
  • Clean and shiny foliage.
  • Chemical-FREE

Delivery All flowers are shipped directly from our farms in South America, Ecuador,  through FedEx Priority Overnight.
Late Delivery: is not responsible for some reason beyond of our control : wrong address, business closed, substitutions, FedEx or UPS delays and weather.
Delivery Times:Overnight delivery by 10:30 a.m. to most US addresses; by noon or 1:30 p.m. on Saturdays; by noon or 4:30 p.m. in remote areas.

Credit & Refund If, you are not satisfied with quality the product, please immediately Email us with digital pictures to AND call to 1 954 376 5061.
FlowersandFreshness will provide a Free Replacement or Credit in points. We request Signature Required delivery, digital pictures of all the product, box and/or return of the product in original box to physical inspection.
Approved claims will be credited back to the charged card the last Friday of the month after complain is setted.
The flowers are a product nature and could change the tone for the season.
We are not responsible if you mishandle the flowers or if you have chosen the "No signature required" delivery method.

Care Instructions are sent out of courtesy but it is the customer responsibility to know how to handle the flowers.

Cancellations All Cancellations after of placing the order will have 15% processing fee.
No Refunds or Cancellations will be accepted 7 business days before original delivery date.
There are not exceptions to FlowersandFreshness

Substitution Policy
If in the rare event of  bad  weather conditions  the availability of  exact variety can be affected, In this case, we may substitute with a similar or greater value to your original order. We will inform you via telephone, SMS or E.mail.

Guaranteed 100% Safe Shopping