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  • Terms & Conditions

    • Terms & Conditions

    Quality Guaranteed

    At FlowersandFreshness.com, we deliver more than flowers — we deliver joy, elegance, and lasting beauty directly from our Ecuadorian farms to your home or event. Every bloom is carefully harvested, shipped under strict temperature control, and guaranteed to impress.


    • 100% Fresh Cut Ecuadorian Roses: Harvested directly from the best farms in the Andes Mountains, where altitude, sunlight, and volcanic soil produce the world’s most premium blooms.
    • Extended Vase Life: Enjoy 10 – 15 days of vibrant beauty in vase with proper care — more than double the industry standard, so your flowers stay fresh through your special moments.
    • Intense, Vibrant Colors: Naturally nurtured for deep, long-lasting hues that make every arrangement extraordinary.
    • Large, Impressive Blooms: Bloom size: 5 – 7 cm (2 – 2.8 inches), perfect for luxurious bouquets and professional floral designs.
    • Thick, Straight Stems: Strong and resilient, ensuring flawless arrangements that last.
    • Clean and Glossy Foliage: Adds elegance and enhances the overall presentation of your flowers.
    • Temperature-Controlled Logistics: From harvest to delivery, every step is monitored under strict cold-chain conditions to preserve freshness and beauty.
    • Chemical-Free Cultivation: Sustainably grown with respect for the environment and farm workers — bringing you premium flowers you can trust.
    • Direct from the Best Ecuadorian Farms: No warehouses, no middlemen — just flowers of unmatched quality delivered straight to your door.
    • Trusted by Florists and Wholesalers Worldwide: Our consistent quality and reliability make us the preferred choice of professionals everywhere.

    ✅Temperature-Controlled from Harvest to Delivery
    ✅Direct from the Best Ecuadorian Farms
    ✅Trusted by Florists and Wholesalers Worldwide


    Delivery All flowers are shipped directly from our farms in South America (Ecuador) via DHL or FedEx Priority Overnight.
    Late Delivery: FlowersandFreshness.com is not responsible for delays beyond our control, including incorrect addresses, closed businesses, substitutions, or delays caused by DHL, FedEx, UPS, or weather conditions.
    Delivery Times: Overnight delivery by 10:30 a.m. to most U.S. addresses; by noon or 1:30 p.m. on Saturdays; by noon or 4:30 p.m. in remote areas.
    Credit & Refund Providing exceptional flowers and gifts and superior customer service is important to all of us at FlowersnFreshness.com. If you're not completely satisfied with your flowers, we'll redeliver, refund, credit or offer a comparable replacement if the original product is not available.
    Please immediately Email us with digital pictures to info@flowersnfreshness.com AND call to 1 305 686 9110.
    Claims should be reported to FlowersnFreshness.com immediately or not later than 24 hours after receiving the package and signing the delivery note.

    We request Signature Required delivery, digital pictures of all the product, box and/or return of the product in original box to physical inspection.

    Request a Full Refund:
    If you are not satisfied with a flower box for any reason, the customer must return the product in its original box via DHL or FedEx on the same day or the day after delivery. The package should be handed to the postal carrier or taken to the nearest DHL or FedEx location.

    FlowersandFreshness.com will cover the return shipping cost. A credit will only be issued if the claim is made within 24 hours of delivery, and all original contents are included in the return.

    Request a Partial Credit:
    Partial credit applies only to specific bunches or stems. FlowersandFreshness.com requires photos of all flowers or stems with quality issues, as well as a photo of the original box. Please send these photos to info@flowersnfreshness.com.

    Approved claims will be credited back to the original payment method on the last Friday of the month following the submission of the complaint.

    Please note:
    • Flowers are natural products and may vary in tone depending on the season.
    • We are not responsible for issues caused by mishandling or if you selected the “No Signature Required” delivery option.
    • Care instructions are provided as a courtesy; it is the customer’s responsibility to properly handle the flowers.
    Cancellations All cancellations made after placing the order will incur a 15% processing fee.
    No refunds or cancellations will be accepted within 7 business days prior to the original delivery date.
    There are no exceptions at FlowersandFreshness.com.

    Substitution Policy
    If in the rare event of  bad  weather conditions  the availability of  exact variety can be affected, In this case, we may substitute with a similar or greater value to your original order. We will inform you via telephone, SMS or E.mail.
     

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