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Frequently Asked Questions

Q. What is the difference between Ecuadorian VS Colombian Roses?

Size Bloom
Vase Life

You can confirm with your Event Planner or Local Florist.

Our Roses have Certification and Eco-Labeling Program

Ecuadorian Roses generally are  Big Blooms size superior to 2 inches with stem strong and Long Vase Life, intense and defined colors. Ecuador is latitud 0º0'0" (Ecuatorial Line) and altitud 2800 meters, volcanic soil and more hours of ligth, therefore only Ecuadorian roses have the best Quality.
The most elegant arrangements that you see in weddings & florists are Ecuadorian Roses.
Your wedding is very important to us.

Q. What does stem length mean?


40, 50, 60 ,70, 80, 90CM

Q. Do your prices include Shipping and Taxes?
YES, FedEx door to door shipping service is included in the total cost of your bill.

Q. What do I need for buy from
A. You need only to order online. Online Shopping is Available 24/7.
*All our prices include Shipping FedEx door to door and Taxes*

Q. Can I use my Points of other(s) order(s) with the same delivery date?

A. YES, you use your points of others orders before.

Q. Can I use my Points AND Coupons of Discount in the same order?

A. NO, you can use only one option of discount. Redeem points: Not applies with COUPONS

Q. Is the product I see listed on the flower shop online sitting in a warehouse somewhere?
NO, you are purchasing flowers which are either still growing, or on their way to our order fulfillment facility.

Q. How fresh are the products at
A. We ship directly from our Ecuadorian farms  to your Door. Our flowers are 100% Fresh Cut Flowers, you will receive your flowers 2 - 3 days after they are cut in the farm. Ussually the wholesale flowers from U.S. delivere to you 8-10 days after they have been cut. Only  Rose Petals and Bouquets / Centerpieces, should be ordered 7 business days before your delivery date.

Q. Are the prices  in US dollars at
A. Yes, all of the prices are in US dollars.

Q. What kind of payments does accept?
A. We accept all major credit cards and paypal. 

Q. How in advance should I place my order?
A. Generally, we prefer advance ordering. You can place your order up to 120 days in advance.
You can order no later than 5 days before of the delivery date,
but from our farm in Ecuador up to your door, you receive in 48 - 72 hours.
You will receive the tracking number FedEx with two days before of delivery date;
when the flowers arrive in Miami, FL.

Q.  Can I combine varieties of roses in a box?   How is the pricing affected?
A. Yes, You can combine varieties of roses in a box, the prices is the same. 

Q.  In Which States  is provided?
A. Deliveries are provided to all destinations within the United States, FedEx Priority Overnight. We don't have deliveries available to destinations in Puerto Rico and Guam.

Q. How does ship and how fast can I expect to receive my products?
A. All orders are shipped via Federal Express Priority Overnight service. Flowers will arrive in your door from 10:00 to 16:00, depending of your address We can deliver 5 days a week, in most areas however some rural areas may have limited or no delivery available. Also delivery may not be available to some areas during peak holiday times or in adverse weather conditions. Items shipped by  FedEx, will be delivered on or before the date you select.

Q. What correlation does stem length have with the size of the bloom?
A. YES, there is direct correlation with the stem length and size of the bloom. Some work from florist require long stem and this is why it is offered. There are even longer lengths available but is usually requested for very large arrangements where long roses are needed. The traditional 18", 20", 22" is just fine for basic floral arrangements. The size of the bloom depends on the variety and color. Each color has large and medium size heads. Keep in mind that medium size head from Ecuador is considered the large head in Colombian roses. The life in vase depend 100% of the Quality and if the stem is strong.

Q. Do I need to be at the delivery address to receive my flowers?
A. YES. Someone needs to be there to sign for the package. Allof our orders require a signature when they are delivered. If a signature waiver is used, some of the claim rights may be voided. Please have someone sign for your package.

Q. Do flowers get shipped with water?
A. No, they do not get shipped with water. In this industry, all flowers are not shipped with water when you purchase directly from farms and growers. This is the same condition and form that all florist and wholesalers receive flowers from the growers. The flowers are all hydrated at farm level, condition with a special process to leave the water inside the stem. All flowers are then placed in special coolers at 32 degrees when transported. The coolers have a special humidifier system. Only flowers from a florist would contain water, not from the grower. This is standard practice in this industry and has never had any problems. Since you are purchasing at much lower prices than a florist, you would be receiving flowers just like florist received them. They do the work of hydrating, cutting, stripping and all necessary to look presentable to the customer. They also charge you 200% over their cost.

Q. Can I put the flowers in my refrigerator?
A.  NO, we do not recommend any type of refrigeration for fresh cut flowers. Rose heads can be placed in a regular refrigerator but not in walk in coolers since the temperature is too cold and may freeze them. Make sure rose heads are inside a sealed container.Florist have special refrigerators with humidifiers to maintain flowers fresh. Home fridge has other items in them that can kill the flowers. Best way is to keep them in cold water in a room at 65 to 70 degrees.

Q. What if I have a problem with my products?
A. guarantees our product 100%. In other words, this means that we will credit you for any product problem you may have experience.
We have a reasonable claim policy that requires you to notify us of any problems within 24 hours of receiving your products.  For extreme claims, pictures may be required.
Read our policy page (link located at the bottom of the page)

Q. What is the price structure, and are there any hidden costs?
A. Prices vary according to length and variety.  Seasonal variation may also occur during holiday seasons.   No other  charges apply. For cancellations Policy, please click on the link provided at the bottom of this page.

Q. What confirmation emails will I receive after I place my order?
After you place your order, you will receive a series of emails to keep you updated as to the status of your order:

  • Within 30 minutes of placing your order, you will receive an Order Confirmation email which will confirm that your order was received
  • For flowers and gifts delivered by FedEx, you will also receive the following emails: You will receive an email confirming that the flowers or gift has been shipped. These emails will include tracking numbers you can use to track your order on

Q. What if I'm not satisfied with my order or it was not received?
Providing exceptional flowers and gifts and superior customer service is important to all of us at If there's something we've done and you're not completely satisfied with your order, we'll redeliver, refund, credit or offer a comparable replacement if the original product is not available.

Q. What is your return policy?

  • A customer can simply call us at 1-954-376-5061 or email us regarding the item they would like to return.
  • We will mail them a United States Postal Merchandise Returns Label within the same of the delivery.
  • They will need to simply re-box the item being returned and affix the label to the outside of the package, making sure the box is securely wrapped.
  • They should then give the package to their postal carrier or bring it to the nearest FedEx.
  • will pay the freight. There is no shipping charge to the customer for the return freight.

Q. How can I track my order/see if my order was delivered?
Please remember that our normal delivery hours are 9:00 am to 4:00 pm. We send you an Email with the FedEx tracking number 48 hours before the delivery date. You can track your package at or call to 1.800.GoFedEx 1.800.463.3339