Quality Guaranteed

• 100% Fresh Cut Flowers
• Long vase life.
• Intense and defined colors.
• Roses: Button size superior to 5 cm (or 2 inches).*
• Clean and shiny foliage.
• Chemical-FREE Roses.

FlowersandFreshness.comway allows you to receive a fresh cut flower within 48 hours of being cut. 
We recommend deliveries of flowers to be scheduled at least 2 to 3 days before to the event.
All flowers are shipped directly from our farms in South America, Ecuador, 
through FedEx Priority Door to Door Service.
You can place your order up to 120 days in advance (prebooking).

1. Refund Total:

• If, you are not satisfied with a box of flowers for any reason, the customer should return the product via FedEx the same day of arrival without charge.
  After of the verification the quantity of stems returned, we will make a 100% refund. FlowersandFreshness.com will only consider a credit when the claim is made on the same day of arrival and all original contents must be included with your return.
  The customer will not pay the shipping of the returned product. FedEx will pickp the product.
  Upon inspection of the returned box we will decide if our quality is up to your standards for future shipments.
• FlowersandFreshness.com may require a physical inspection before approving a claim. In this case we will contact you within 24 hours of the complaint. All products being inspected must remain in its original box. If the product in question is not available for inspection the claim cannot be accepted.

2. Credit Parcial:

• The Credit Parcial will be of bunches or stems with problem of quality. FlowersandFreshness.com require digital pictures of the flowers with claim in its original box and send to E.mail: pictures@flowersandfreshness.com
• Claims should contain date and time of delivery, order number, number of stems or bunches claimed, description of defects.

3. In case of missing product, you must notify us within 4 hours  of product arrival to Email: support@flowersandfreshness.com
4. After approval of the claim, FlowersandFreshness.com will issue a claim approval email to the customer. Approved claims will be credited back to the charge card the last Friday of the month after complain is setted.
5. We are not responsible if you mishandle the flowers. Care Intructions are sent out of courtesy but it is the customer responsibility to know how to handle the flowers.

Order

Order Changes: Once an order has been placed, any type of changes must  be submitted in writing via E.mail support@flowersandfreshness.com No changes will be accepted verbally
We accept to changes of colors or varieties up 6 days before of the delivery date.

FlowersandFreshness.com only accepts Visa, MasterCard, American Express, Diners Club, Carte Blanche, JCB, PayPal

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