|
Q. In your prices include shipping?
A. Yes, in the price total of the invoice include shipping FedEx door to door service.
Q. What I need for buy from FlowersandFreshness.com?
A. You need only order online.
*All our prices include Shipping FedEx door to door.*
Q. Is the product I see listed on the flower shop online sitting in a warehouse somewhere?
A. No, you are purchasing flowers which are either still growing, or on their way to our order fulfillment facility.
Q.
How fresh are the
products at FlowersandFreshness.com?
A. We make direct shipping from our owner Ecuadorian farms to your Door. Our flowers are 100% Fresh Cut Flowers, you are receiving flowers in 2 days after of your order. Ussually the wholesale flowers from U.S. delivere you with 8-10 days after of the cut. Only Tropical Flowers and Anthuriums, you should preebooking with 5 days business before of your delivery date.
Q.
The prices list are in dollars US at FlowersandFreshness.com?
A. Yes, all prices are in dollares US.
Q.
What kind of payments does FlowersandFreshness.com accept?
A. We accept all major credit cards.
Q. What mean length stems?
SIZE BLOOM |
LENGTH OF STEM
40, 50, 60 ,70, 80, 90CM |
Q. What is the difference between Ecuadorian Roses and Colombian Roses?
Compare |
|
|
|
Size Bloom |
|
|
|
Stem |
Strong |
Medium |
Medium |
Quality |
|
|
|
Vase Life |
|
|
|
Varieties |
|
|
|
Ecuadorian roses generally are bloom size superior to 5,0 cm, Long Vase Life, intense and defined colors. Ecuador is latitud 0º0'0" (Ecuatorial Line) and altitud 2800 meters, volcanic soil and more hours of ligth, therefore only Ecuadorian roses have the best Quality.
The differences between Ecuadorian Roses and Colombian Roses are in the size of the bloom, quality and vase life.
The most elegant arrangements that you see in weddings & florists are Ecuadorian Roses.
Q. How in advance should I place my order?
A. Generally, we prefer advance ordering. You can place your order up to 120 days in advance.
You can order no later than 4 days before of the delivery date,
but from our farm in Ecuador up to your door, you receive in 48 hours.
You will receive the tracking number FedEx with one day before of delivery date;
when the flowers arrive in Miami, FL.
Q.
Can I combine varieties of roses in a box? How
is the pricing affected?
A. You can combine varieties of roses in a box.
Q.
What States FlowersandFreshness.com are provided?
A. Deliveries are provided to all destinations within
the United States, FedEx Priority Overnight. We have not deliveries available to destinations
in Puerto Rico, Guam.
Q.
How does Flowers and Freshness.com ship and how fast can I expect to
receive my products?
A. All orders are shipped via Federal Express
Priority Overnight service.
Q.
What are your shipping fees?
A. We charge
exactly what FEDEX charges us for shipping. Additional
charges will apply for Saturday deliveries. The fee of $12,50 per
box will be adjusted at billing for requested Saturday deliveries.
Q.
What correlation does stem length have with the size of the bloom?
A. Yes, there is correlation with the stem length and
size of the bloom. Some work from florist require long stem and this
is why it is offered. There are even longer lengths available but is
usually requested for very large arrangements where long roses are
needed. The traditional 40cm, 50cm 60 cm is just fine for basic floral
arrangements. The size of the bloom depends on the variety and
color. Each color has large and medium size heads. Keep in mind that
medium size head from Ecuador is considered the large head in
Colombian roses.
Q.
Do I need to be at the
delivery address to receive my flowers?
A. YES. Someone needs to be there to sign for the
package. All our orders required a signature when they are
delivered. If a signature waiver is used, some of the claims rights
may be voided. Please have someone sign for your package.
Q.
Do flowers get shipped
with water?
A. No, they do not get shipped with water. In this
industry, all flowers are not shipped with water when you purchase
from farms direct and growers. This is the same condition and form that
all florist and wholesalers receive flowers from the growers. The
flowers are all hydrated at farm level, condition with a special
process to leave the water inside the stem. All flowers are then
placed in special coolers at 32 degrees when transported. The
coolers have a special humidifier system. Only
flowers from a florist would contain water, not from the grower.
This is standard practice in this industry and has never had any
problems. Since you are purchasing at much lower prices than a
florist, you would be receiving flowers just like florist received
them. They do the work of hydrating, cutting, stripping and all
necessary to look presentable to the customer. They also charge you
200% over their cost
Q.
Can I put the flowers
in my refrigerator?
A. NO, we do not recommend any type of
refrigeration for fresh cut flowers. Rose heads can be placed in a
regular refrigerator but not in walk in coolers since the
temperature is too cold and may freeze them. Make sure rose heads
are inside a sealed container.Florist have special refrigerators
with humidifiers to maintain flowers fresh. Home fridge has other
items in them that can kill the flowers. Best way is to keep them in
cold water in a room at 65 to 70 degrees.
Q.
What if I have a problem with my products?
A. FlowersandFreshness.com guarantees our product
100%. In real terms, this means that we will credit you for any
product problem you may have experience.
We have a reasonable claims policy that requires you
to notify us of any problems within 24 hours of receiving your
products. For extreme claims, a photo may be required.
Read
our policy page (link located at the bottom of the page).
Q.
What is the price structure, and are there any hidden costs?
A. Prices vary according to length and variety.
Seasonal variation may also occur during holiday seasons. The
only additional cost is shipping. No other charges
apply. For cancellations policy, please click on the link provided
at the bottom of this page.
|
